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Our Policies / Cancellation and Rain Policy

Safety is of utmost importance for us. WIth that in mind, Classic Jumper Rentals and any of our representatives reserves the right to cancel any reservation, or not set up our equipment when,in our opinion, our customers safety or our employees safety is in question.


Delivery Policy

Our jumpers weigh between 200 and 450 lbs. Keeping that in mind, delivering some equipment can be challenging. You are responsible to clear a path to the set up area. Our jumpers can be up to 36 inches (3 ft.) in width. If we are going through a gate to your backyard, please make sure there is enough clearance through the gate and clear away any obstacles that may get in the way which include trash cans, boxes, etc.


We have a “NO STAIRS POLICY”. This means we do not go up / down stairs with this equipment. You must consider this when making your reservation. If we arrive and find the equipment can not be “delivered” and set up due to accessibility issues such as, stairs, obstacles, small gate etc... we consider this as a cancellation and you (the customer) will be responsible to pay 50% of the reservation.


Access to your property  / (DRIVEWAY ISSUES) - Our drivers use trucks and trailers to deliver the equipment. Please let us know if there are any issues with our drivers being able to drive into your driveway with our trailer. EG. IF YOUR DRIVEWAY IS LONG AND NARROW AND WE HAVE TO BACK UP A LONG DISTANCE INTO YOUR DRIVEWAY TO REACH YOUR RESIDENCE, WE NEED TO KNOW ABOUT THAT BEFORE WE ARRIVE. The easier you make it for us, the better. Again, keep in mind, if we can’t deliver this equipment - this falls under our cancellation policy.


Reservation & Cancellation Policy

By creating a reservation, you agree to our cancellation policy according to the following terms.

To cancel your event you need to call and talk to someone in person and have it approved by staff. You will be given a cancellation number.  Leaving a message or sending an email is not sufficient. You may cancel your reservation if you wish. Any charges will be applied to the credit card given under the following terms.


    Canceling 7 days before your event date -  No charge

    Canceling 5 days before your event date  - You will be charged 50% of the total on the invoice.

    Cancellation within 3 days of your event date - You will be charged 75% of the total on the invoice.


Keep in mind, when you make a reservation with us, we hold these items for you and turn away other customers that request these items.


  1. *All charges can be applied towards another reservation if made within 30 days - after which all monies will be forfeited.


** Major events - To cancel a major event you must notify us at least 2 weeks prior to your event date.

A major event is “any event that includes 2 or more inflatables.


Cancellation of a “Major Event”  2 weeks prior to the event date  - any deposit will be refunded in full.

Cancellation of a “Major Event”  1 week prior to the event date - 1/2 of the deposit will be refunded.

Cancellation of a “Major Event” within 7 days prior to the event date - deposit will not be refunded.


Rain / Weather Policy

In the event of inclement weather conditions such as rain, you may cancel your reservation at anytime with no charge. We just ask that you notify us as soon as you can.

Once our equipment is set up though, we do not give refunds if it rains.

We do reserve the right to cancel your entire reservation due to the threat of inclement weather conditions such as rain, showers, sprinkles, wind, etc... If we cancel the delivery you will not be charged. Please read our rain policy (separate page).



Pricing Policy

For residential parties or parties at parks - cash payment is required at time of delivery - we do not accept checks. For larger events at churches, schools or commercial businesses, an alternate method of payment may be made with advance notice.

Payment is due at delivery. We do accept business checks, however we do not take personal checks.

If for some reason we do accept a check and it is returned due to insufficient funds, there will be  a $25.00 fee, plus any fees we are charged by our banking institution.


***When you order a bounce house or any other inflatable, we pay the driver a portion of that for his labor for set up, cleaning and picking back up. We also do charge for delivery. We have different delivery prices for different areas. If you have any questions, just ask. The delivery price is what we pay the driver for the use of his personal vehicle, fuel and maintenance. If you order a bounce house, tables, chairs, a concession machine for example, the delivery rate will be a small amount. If you decide to change your order and cancel the inflatable (for any reason), we will re evaluate your order and changes will be made to the delivery price which is what we will be paying the driver. This also goes for rainy days where we need to cancel the inflatable due to rain.



Do we price match?

We strive to offer better quality and service than our competition at rates that are good and often cheaper than some other companies in San Diego. Often we are asked if we match prices with other companies that are cheaper, our answer is no. We are not the cheapest, nor are we the most expensive company to rent from. Too many times we hear about companies that were late, don’t show up at all, cancel at the last minute,  jumpers were dirty, torn, old, poor quality, poor customer service, drivers were rude etc. Why would we lower our prices to match them?


    Cheapest isn’t always the best. Companies that offer ridiculous rates typically don’t have a business license,are uninsured, they may have a couple jumpers in their garage and rent them out in their “off time” from their day job. Their jumpers usually are old and poor quality, and quite often they will cancel on your event at the last minute to take a better job. They are not an actual business. Every weekend we get calls from numerous customers that are looking for an “Emergency Jumper” because the company they ordered with cancelled on them at the last minute.


North County Jumpers is our business. This is our “Full time job”. We are a professional party rental company. We carry a business license and we are fully insured. There are reasons we pay so much money for cleaners, drivers, repairs, etc. It's for our customers. We recognize most parents care about quality and safety when it comes to their kids. We focus on quality not quantity when it comes to your party.



Rain / Weather Policy including cancellation


In the event of inclement weather conditions such as rain, you may cancel your reservation at anytime with no charge. We just ask that you notify us as soon as you can.


                                    ***WE DO NOT DELIVER IN THE RAIN***


We reserve the right to cancel your entire order due to any inclement weather conditions such as wind, sprinkles, showers, rain, or even if there is a chance of rain or any other inclement weather condition not previously mentioned. We can not risk getting the inflatables or electric blowers wet. It’s unsafe for the kids, and harmful to the equipment. Rain also causes safety conditions with kids slipping on jumpers they can twist ankles, fall and bump heads, get a concussion, and rain getting into the blowers can short them out and cause electrocution.


If we cancel your reservation due to weather related issues, you will NOT be charged anything. If your order includes tables, chairs, concessions or “anything else”, please read below.


We (may or may not) decide to deliver tables, chairs, concessions or other items if we cancel your order with the inflatable. If we do decide to, standard delivery rates start at $49.00 and go up. Please understand, when we cancel business we also cancel on our workers, and if we cancel on them, we may not have anyone available to deliver those items even if we want to. So we can not give any guarantee to be able to deliver anything if the jumper is cancelled due to weather or any other reason.


I hope that covers it. We apologize ahead of time for any cancelations. This is a very tough topic. We know if we have to cancel a job due to bad weather people aren’t going to be happy about it which is why we are thoroughly having to explain it here.


Again... if you have any questions or possible scenarios you want to ask us, we encourage you to call.


Rain Policy

Rain Policy

760-278-1235

Classic Jumper Rentals


    

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