*Frequently asked questions*
Renting for the first time?
Below are the basic things you need to know about renting a jumper.
All our prices are listed in red under each product. We have “BOTTOM LINE PRICING”, which means we don’t artificially raise our prices then turn around and offer false discounts, like some companies do. We are professionals. Our prices stay as low as we can afford, year round. There are many companies that charge ridiculously low prices, typically they have 2 or 3 jumpers in their garage and rent them out as a “hobby”. These companies generally aren’t licensed or insured.
We are licensed and insured.
Access to your property / (DRIVEWAY ISSUES) - Our drivers use trucks and trailers to deliver the equipment. Please let us know if there are any issues with our drivers being able to drive into your driveway with our trailer. EG. IF YOUR DRIVEWAY IS LONG AND NARROW AND WE HAVE TO BACK UP A LONG DISTANCE INTO YOUR DRIVEWAY TO REACH YOUR RESIDENCE, WE NEED TO KNOW ABOUT THAT... (BEFORE WE ARRIVE).
Frequently Asked Questions:
Q: How much room do I need?
A: We need at least 2-3 feet around the jumper for safety, set up and removal. The size
of the jumpers are listed on each web page. Jumpers come in Small (11‘x11’), Medium (13‘x13’), Large (15‘x15’). As an example, a Large jumper (15‘x15’) will need a clean and clear area of 20‘x20’.
Q: What do I need to make a reservation.
A: We need to know the following:
Name, delivery address, phone #, email address, party date, start time - end time, what surface the jumper is going to be on. Then we need to know what items you want.
Q: Are tables and chairs or a generator included in the price of your jumper?
A: No. When you rent a jumper, you get a jumper (or bounce house, however you call it).
The jumper comes with an air blower to blow it up. If the rental is going to be at your house, we’ll plug it into an electrical outlet. If your party is going to be at a park, most parks do not have electricity available, so you’ll need to rent a generator. A small generator for one bounce house rents for only $45.00. Tables rent for $7 ea, chairs rent for $1 ea.
Q: How long do we get the jumper for?
A: Our rentals are for up to 7 hours max, or SUNSET. We do not have 1/2 day or hourly rental rates.
The reason we pick up by sunset is because when the sun goes down, the dew sets on the vinyl and we don’t want to roll them up wet.
Some companies don’t care about that, but it can attract mildew. If you’ve ever rented a jumper from another company that smelled funky... that’s probably the reason. We care about the health of our customers kids and our equipment too much to risk that.
Q: What time do you deliver & pick-up the jumper?
A: Your delivery could be any time between 8 am and one hour before your party “start time”.
IMPORTANT... For park customers we need to know what time your parts “Starts”. We will deliver the jumper 30-45 minutes before your designated “start time”. For example, if you tell us your party starts at 11am, we will deliver and set up the jumper at about 10:15 - 10:30 am.
*Pick up - We will pick up within 30 minutes of you “end time” of your party. So if you say your party will end at 4pm, our driver will be there sometime between 4 and 4:30 to pick up.
For pick up time:
Our delivery drivers usually have between 3-5 parties to deliver and pick up. Park customers are a priority for us so we have to work around those times.
Generally we will try to pick up your items as quick as we possibly can after the stated "end time", however if we have 4 parties, for example, that end at 6 pm… one customer will get picked up at 6, the next may be at 645, then 730, then the last may be as late as 8 pm. If customers require a specific delivery time or pick up time, we need to know about this in advance so we can schedule accordingly. Our delivery drivers will deliver and pick up in a fashion that is both economical and time saving.
Q: Can we tip the driver?
A: You sure can. As in any service related industry, tips are very much appreciated. Our delivery drivers work for us a “2nd job”. Our drivers use their personal vehicles and pay for their own gas, so any tips they receieve are highly appreciated.
Q: What if it rains?
A: During severe weather such as rain or high winds, etc.., we reserve the right to cancel any reservation. Under questionable weather conditions, you will be given an option of having your jumper set up. Once the jumper is set up, there will be no refunds, and if rain or wind persist, or is forecasted, we may pick up the unit immediately. If we cancel on you, due to weather conditions or any other conditions, you will not be charged. (For more information, see “Rain Policy” above).
Q: How much room do I need?
A: We need at least 2-3 feet around the jumper for safety, set up and removal. The size
of the jumpers are listed on each web page. Jumpers come in Small (11‘x11’), Medium (13‘x13’), Large (15‘x15’). As an example, a Large jumper (15‘x15’) will need a clean and clear area of 20‘x20’.
Q: What type of surface can the jumper be on?
A: We must set up on a clean surface such as grass, concrete, asphalt, wood decks, artificial grass, etc... If your set up area is on dirt, we need a picture of the area before setting up. You will need to put tarps down to cover the dirt to keep our equipment clean and dust free.
We take pride in our equipment and keeping them clean is essential.
Q: How long does it take to set up and take down?
A: Generally, it takes about 15 to 20 minutes to set up an average jumper. It may take a little longer than that depending on the surface or other circumstances.
Q: Are your jumpers clean and safe?
A: Yes, our company provides safe and clean jumpers. All of the jumpers have steps on the entrance and safety instructions are printed on the outside. We clean our jumpers after each use. Lysol disinfectant on the inside and Simple Green on the outside. If it was rented the day before, we clean it up on the site prior to use. We take pride in our equipment and keeping them clean is essential.
Q: How do I know that you'll show up?
A: We call the day before to confirm the delivery time and location. Our company is dedicated to making our customers happy and satisfied, maintaining a very good reputation to our customers is important to us. Every weekend we get calls from customers asking us if we can deliver a jumper to them in an emergency, because their company cancelled on them, or never showed up. To this day, we have never.... never cancelled on someone, or “no showed”. Check out our reviews on Kudzu.com and Yelp.com to see what our customers are saying about us.
Q: Do we have to put a deposit?
A: Deposit may be required depending on the size of the order and other factors, however we do require a credit card for reservations. This holds the jumper for you. We also have it in case our equipment is damaged. Any damage to our equipment is your responsibility.
Q: How far in advance do I need to reserve?
A: We have limited numbers of jumpers for different themes that’s why we suggest making the reservation 2-3 weeks before your event. However, you can call anytime and check our availability.
Q: Do you deliver on holidays?
A: Yes.
Q: How many children can use the jump safely?
A: Supervision is required at all times while your guests use the jumper, particularly small children.
11x11 Jumper - 6 kids or 600 lbs
13x13 Jumper - 8 kids or 800 lbs
15x15 Jumper - 10 kids or 1000 lbs
Q: Do you deliver to my area?
A: Please check with our staff for delivery rate to your area. Delivery charge may apply.
